Privacy Policy

Our Commitment to Privacy

Realityscapes CBR (ABN 66 481 745 785) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

We collect personal information that is reasonably necessary for our business functions. The types of information we collect include:

• Contact Information: Name, phone number, email address, and property address
• Service Information: Details about requested services, property conditions, and project specifications
• Financial Information: Payment details and invoice records (processed securely through third-party payment providers)
• Communication Records: Correspondence via email, phone, or our website contact forms
• Website Usage Data: IP addresses, browser type, and website interaction data collected via Google Analytics

2. How We Collect Information

We collect personal information directly from you through:

• Website contact forms and booking requests
• Email and phone communications
• On-site consultations and walkthroughs
• Written quotes and contracts
• Payment processing systems

We may also collect information through third parties, such as referral partners, with your consent or where legally required.

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing landscaping and softscaping services
• Communicating with you about your project, quotes, and bookings
• Processing payments and maintaining financial records
• Responding to enquiries and customer service requests
• Improving our services and website functionality
• Sending marketing communications (only with your consent)
• Complying with legal obligations, including taxation and business record requirements
• Managing warranty claims and service guarantees

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

• Service Providers: Third parties who assist in business operations (e.g., payment processors, email service providers, accounting software)
• Suppliers: Material suppliers and subcontractors necessary to complete your project
• Legal Authorities: Government agencies or authorities when required by law
• Insurance Providers: Our insurers in relation to claims or policy requirements

All third parties we engage are required to handle your personal information in accordance with the Privacy Act and only for the specific purposes we authorise.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Secure storage of physical and electronic records
• Encryption of sensitive data transmitted via our website
• Access controls limiting who can view personal information
• Regular security assessments of our systems and processes

While we implement appropriate security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations. Specifically:

• Client records are retained for a minimum of 7 years to comply with Australian tax law
• Warranty-related information is retained for the duration of the warranty period plus 7 years
• Marketing consent records are retained until you withdraw consent
• Website analytics data is retained according to Google Analytics' retention policies

7. Your Rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or out-of-date information
• Opt-out: Unsubscribe from marketing communications at any time
• Complaints: Lodge a complaint about how we handle your personal information

To exercise these rights, please contact us using the details below. We will respond to your request within 30 days.

8. Website and Cookies

Our website uses Google Analytics to collect information about website usage. This includes:

• Pages visited and time spent on pages
• Browser and device information
• Approximate geographic location based on IP address
• Referral sources and navigation patterns

This data is collected via cookies and is used to improve website functionality and user experience. You can disable cookies through your browser settings, though this may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Marketing Communications

We may send you marketing communications about our services, special offers, or industry updates if you have provided consent or where we have a legitimate business interest and you have not opted out. You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly via phone or email

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revision date. We encourage you to review this policy periodically.

12. Complaints and Disputes

If you believe we have breached the Australian Privacy Principles or you wish to make a complaint about our handling of your personal information, please contact us using the details below. We will:

• Acknowledge your complaint within 7 days
• Investigate the matter thoroughly
• Respond with our findings and proposed resolution within 30 days

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):